How can I find out about your special prices and how long do your specials last?
While Chinavasion prices are always the lowest out there we do occasionally put things on special to get you even more profits.
These can last for anything from several days to a month, depending on the promotion.
There a way to keep up with the low, low prices at Xtronics :
Keep an eye on our Specials page.
I’ve had to pay import tax on a repaired/replaced item, how do I prevent that?
However, there is one way to stop the taxman taking two bites of the cherry when getting an item sent back to you.
Just put the tax receipt in the package you send back to Xtronics, this is the receipt that has been provided by the courier when they delivered you. we will keep it and include it with the replacement/repaired item and it should stop you from having to pay twice. However it is still at your government’s discretion.
I forgot the password for my account, can you send me a new one?
Relax, renewing your password is a very easy process.
Just click on the I forgot my password link below the sign in link.
You will be taken to a page where you will be asked to enter the email address you made your Chinavasion account with. Once you’ve done that we will send you an email and you can enter your new password.
It is important though that you type your new password though, rather than copying and pasting it as this way it won’t contain any sneaky spaces or other characters that will trip you up next time you try to log in.
I live in a country that uses DVB-T will your DVB-T products work for me?
Before purchasing a product, you need to look to the product description to see which compression the device utilizes.
Put simply Digital TV signals are sent in the MPEG-2 or MPEG-4 format and the device you use will also need to understand that format.
While most DVB-T countries use the MPEG-2 compression of DVB-T there are a number of countries that use the MPEG-4 compression rate, or are moving from the MPEG-2 codec to the MPEG-4 codec. According to Wikipedia this is that list of countries:
- Cyprus
- Estonia
- France
- Greece
- Hungary
- Ireland
- Latvia
- Lithuania
- Norway
- New Zealand
- Poland
- Portugal
- Serbia
- Slovenia
- Sweden
- India
- Israel
- Taiwan
- United Arab Emirates
- Kenya
- South Africa
Look at part two of the description to check whether a DVB-T receiver uses the MPEG-2 or MPEG-4 codec before putting any DVB-T devices in your shopping cart and you should be fine.
I lost the manual, Is there any place I can download manual from?
If you are missing a manual or have lost a manual please feel free to contact us at shop@xtronics.ch with the product number of the manual you are missing and our friendly customer service team will get you the documentation you will need.
Why are your shipping prices so high, Can I get a cheaper shipping price?
Xtronics.ch does not make any profit on shipping fees.
Because Xtronics.ch is based in Switzerland shipping does cost more than just sourcing from your home country, be it USA, the UK or Uganda. We always select the fastest shipping options to make sure that items get to you or your customer faster than the competition for better customer satisfaction and longer term gain.
However, due to our business volume, we already get special discounted rate from our shipping partners.
Additionally, our shipping team is always looking to cut costs to increase profitability for resellers and dropshippers. In fact, they have managed to score a significant victory recently.